147 Pirie Street, Adelaide SA 5000
Business name: EPC Business Hub 
Legal entity: Explore Potential Consulting 

Information We Collect 

Depending on how you interact with EPC Business Hub, we may collect information such as:

your name;
business or organisation name;
email address;
telephone number;
billing information;
booking details;
information provided through enquiry or contact forms;
information you provide when communicating with us;
information relating to your use of our website;
and information you voluntarily provide for marketing or other business purposes.

We generally do not require sensitive personal information to make a workspace booking. Please avoid providing sensitive information unless it is reasonably necessary for the purpose for which it is requested. 

How We Collect Information 

We may collect personal information when you:

visit our website;
submit a contact or enquiry form;
make or manage a booking;
communicate with us by email or telephone;
make a payment;
subscribe to communications or marketing;
interact with our website or digital services;
or otherwise voluntarily provide information to us.

We may also collect certain technical information automatically when you use our website, such as IP address, browser type, device information and website usage information. 

Why We Collect Personal Information

We may collect and use personal information to:

process and manage bookings;
provide meeting room and workspace services;
process payments;
communicate with customers;
respond to enquiries;
send booking confirmations and reminders;
provide customer support;
improve our website, services and customer experience; manage business records;
send marketing communications where permitted;
prevent fraud, misuse or security incidents;
and comply with legal and regulatory obligations. 

Payments

Online payments may be processed through Stripe. When you make a payment, certain information may be provided directly to Stripe so that the payment can be processed and verified. EPC Business Hub does not ordinarily collect or store your complete payment card number or security code. Stripe's handling of information is governed by Stripe's own terms and privacy policy. 

Booking System

Our booking system may collect and process information necessary to manage your appointment or workspace booking, including your name, contact details, booking details and payment-related information. We may use third-party technology providers to operate booking and website functions. 

Website and Cookies 

Our website may use cookies and similar technologies.
Cookies may be used to:
keep the website functioning correctly;
remember preferences;
understand website usage;
improve website performance;
support security;
and assist with marketing and analytics.

You can adjust your browser settings to manage cookies. Disabling certain cookies may affect website functionality. 

Analytics and Marketing 

We may use third-party analytics and marketing tools to understand website traffic, improve our marketing and communicate with customers. Where required, we will obtain appropriate consent before using personal information for direct marketing. You may unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us. 

Disclosure of Personal Information 

We may disclose personal information to third parties where reasonably necessary for our business operations, including service providers that assist us with: website hosting; booking management; payment processing; email communications; analytics; information technology; customer support; and website security. We may also disclose information where required or authorised by law. We do not sell personal information to third parties. 

Overseas Disclosure

Some of our service providers may store or process information outside Australia. Where the Privacy Act applies to us, we will take reasonable steps to manage overseas disclosure in accordance with applicable privacy requirements. Our third-party providers may operate in countries outside Australia, including countries where privacy laws differ from Australian laws. 

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Security measures may include access controls, secure systems, authentication procedures and appropriate technical safeguards. However, no online transmission or storage system can be guaranteed to be completely secure. 

How Long We Keep Information 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, meet legal obligations or protect our legitimate business interests. When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where practicable. 

Access and Correction 

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. Requests should be made using the contact details below. We may need to verify your identity before processing an access or correction request. 

Complaints 

If you believe we have mishandled your personal information or believe your privacy has been affected, please contact us first so we can investigate and respond. Please provide enough information for us to understand the issue and, where possible, identify the relevant interaction or information. We aim to respond within a reasonable period. Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response or handling of your complaint. 

Third-Party Websites 

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information. 

Children's Privacy 

Our services are intended primarily for businesses and adults. We do not knowingly collect personal information from children for marketing purposes. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal obligations. The current version will be published on our website with the updated date shown at the top of this page.